Port 80 is used for the Web Client and port 8000 is used for the Client Application.

Start by creating a backup copy of your REG folder and your Config Files folder and leave the old installation alone (always good to have a backup!). When installing the new version it is recommended to add the version number to the end of the installation directory. After installation be sure to check the registration and ensure that it is registered successfully. Now simply go into Setup and configure the new version.

The Sensitivity levels set how how much motion is needed to trigger a motion based event, such as Motion Recording. The lower the number the more sensitive the motion detection is. 1 is the most sensitive, 100 is the least sensitive. The standard practice here is to start with a low number, say 2. If the DVR Server records too often, raise the sensitivity level.

You have attempted to login and failed authentication 3+ times and the video feeds have been removed as an added layer of security until the correct username and password are typed in.

Select the Extra button. The version number is displayed in parenthesis on the title bar of the Extra Functions window. Note that on some versions the Extra button is a ? with a circle around it.

For the rackmount chassis the serial number is located just inside the front panel door on the bottom right and will start with TZH. Note that on older DVR Servers the serial number will be on the back next to the PSU.

When you insert a blank CD/RW into the CD/RW drive there is no partition table to read since the CD/RW has not been written to yet. Simply select the Save button. If there is not enough free space you will receive a notice window indacting more space is required.

Check the Label field and ensure that there are only letters and numbers - no special characters. Verify that the DVR Server application and the DVR Client application are the same version number.

You have special characters in the Label field during the backup process. Only letters and numbers are acceptable for the Label field.

The Web Client plugin for Internet Explorer is sometimes detected as a threat. Here is what is really happening: The Web Client plugin (TCVideo.exe) is an ActiveX control that installs locally on the Client PC and sends/receives data with a remote server (the DVR Server). This behavior is sometimes flagged as a threat in some anti-virus applications.

This is an issue with Microsoft's Internet Explorer 8 browser not correctly translating ActiveX controls and must be fixed by Microsoft. Downgrade to IE6/7.

The Enterprise platform offers a fully featured Advanced Unit time synchronization system that can grab the time from any external NTP Server and securely push it to the front end DVR Servers. For the Standard and Professional platforms you must configure each front end DVR to pull from an external NTP Server. If you are utilizing an embedded DVR you can synchronize the DVR Server time to the DVR Client time by using the Time Sync button on the Remote Control.

The Unisight Client utilizes an advanced method of bandwidth management. Please use the Remote button to add more recording days to grab from the DVR Server.

A Watchdog has two functions. First it acts as an RS-485 to RS-232 converter. The other function is a hardware based failsafe. The Watchdog receives a heartbeat signal from the DVR Server application every 30 seconds. If this heartbeat signal is not received (due to DVR Server application lockup, Windows lockup, or any system lockup) the Watchdog will restart the DVR Server, the DVR Server application will initialize and start recording again.

Refer to device manufacturer's documentation.

-Red - Signal Loss Detection/Missing Disk Group
-Blue - Continuous Recording
-Yellow - Motion Detection Recording
-Gray - Not Recording
-Green - Manual Recording
-Brown - Active Guard Schedule